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Sofas and Chairs FAQs
What types of sofas and chairs do you offer at Gillies?
We stock a huge variety, from cosy armchairs to large corner groups and reclining sofas. You’ll find both leather and fabric options in styles ranging from traditional to contemporary. Whether you're furnishing a snug or a busy family living room, there...
Can I customise the look or layout of my sofa or chair?
Yes, many of our sofas and chairs are made to order. That means you can often choose the fabric or leather, colour, feet style, and even the layout, like adding a chaise or changing seat firmness. Our in-store team can guide you through the available...
Do you deliver and set up sofas and chairs across Scotland?
Absolutely. We offer delivery throughout mainland Scotland using our own trained crews. Your furniture will be delivered to the room of your choice, unpacked, assembled if needed, and all packaging taken away. We make sure it’s all done carefully and...
How long does delivery take once I place an order?
Delivery times vary depending on whether your item is in stock or made to order. Stock pieces can usually be delivered within a few weeks. Custom orders take longer, typically around [insert estimate from client] weeks. We’ll confirm this when you place...
Can I try sofas and chairs in a showroom before buying?
Definitely. You can visit our stores in Aberdeen, Dundee (Broughty Ferry), Perth, Inverness or Elgin to see and test our sofas and chairs in person. You’ll be able to compare sizes, fabrics and comfort levels, and our friendly team will be on hand to...
Furniture FAQs
What kind of furniture do you stock at Gillies?
We offer a full range of furniture for every room; including dining tables and chairs, coffee tables, sideboards, bookcases, home office desks, TV units and more. Our styles cover everything from modern minimalism to classic oak and painted finishes, ...
Will my furniture arrive fully assembled?
Most furniture is delivered fully assembled or will be built in your home by our delivery team. For larger items like wardrobes or dining tables that need partial assembly, our team will handle it as part of the delivery service, so you won’t need to...
Can I spread the cost of my furniture?
Yes. We offer flexible finance options through V12 Retail Finance, subject to status. Interest-free credit is available at certain times of the year. You can apply in-store or online, and our team will explain everything clearly so you can choose the...
Do you match prices if I find the same item cheaper elsewhere?
We do our best to offer great value, and if you find the same product sold elsewhere in the UK for less, including delivery and setup, we’ll aim to match the price. Just bring us the details and we’ll take a look.
Can I return or exchange furniture if it doesn’t fit or suit my space?
We’ll always try to help. If you’ve changed your mind or something isn’t right, get in touch with our customer service team. Some items, especially custom orders, may not be returnable, but we’ll talk you through your options and do what we can to resolve...
Bedroom FAQs
What bedroom furniture do you offer?
We have everything you need to furnish a bedroom, including bed frames, divans, mattresses, wardrobes, bedside tables, chests of drawers, and dressing tables. Whether you prefer solid wood, upholstered finishes or a more modern look, you’ll find a wide...
What types of mattresses do you stock?
We carry a wide range of mattresses from leading brands like Hypnos, Tempur, Vispring and Sleepeezee. Options include pocket-sprung, memory foam and hybrid styles, in firmness levels to suit every sleeper. Our team can help you find the right one based...
Do you assemble bedroom furniture on delivery?
Yes, our delivery team will assemble larger items like beds and wardrobes in your room of choice. They’ll also unpack everything and take away the packaging, so your new bedroom furniture is ready to use right away.
Can you remove my old mattress or bed?
In most cases, yes, just let us know when placing your order. We can arrange removal and recycling of your old bed or mattress for a small fee. It’s a great way to make room for your new purchase without the hassle.
Can I try beds and mattresses in-store?
Absolutely. We recommend visiting one of our Scottish showrooms to test different mattress types and view bedroom furniture ranges. You’ll be able to try before you buy, with expert advice on hand to help you make the right choice.
Flooring FAQs
What flooring options do you offer at Gillies?
We stock a wide selection including carpets, vinyl, laminate, engineered wood, hardwood and LVT (luxury vinyl tiles). You’ll also find our exclusive Gillies Tartan Collection, plus rugs, underlays and accessories to complete the look.
Do you offer fitting and removal of old flooring?
Yes, our expert fitting team can install your new flooring and remove old carpets or vinyl if needed. We can also move furniture and trim doors where required, all arranged as part of your order.
What is the Mobile Flooring Showroom?
It’s a van packed with flooring samples that comes to your home. You can browse carpets, LVT, and more in your own space, with expert advice and free measuring included. Ideal if you’re based in the North or East of Scotland.
What is the Gillies Tartan Carpet Collection?
This is our signature range of tartan-patterned carpets, available in classic Scottish designs and modern colourways. They’re high-quality, durable, and add a distinctive touch to hallways, stairs or lounges.
Can I view flooring samples in-store?
Yes, our showrooms have dedicated flooring departments with a huge range of samples. You’ll get friendly advice, and we can arrange measuring and fitting after you’ve made your choice. This excludes our Inverness store.
Accessories FAQs
What types of accessories do you sell?
We stock everything from cushions, throws, ready-made and made-to-order curtains to lighting, wall art, mirrors, clocks and decorative pieces. You’ll also find bedding, rugs, glassware and seasonal gift items, perfect for adding finishing touches to ...
Can I order accessories online?
Yes, most accessories can be ordered online for home delivery or free Click & Collect from your nearest store or warehouse. We’ll let you know as soon as your order is ready to pick up.
Do you sell gift items or vouchers?
We do. You’ll find a wide range of home giftware, and we also offer Gillies gift vouchers; ideal for birthdays, weddings or housewarmings. Vouchers are available in-store and often online.
Can your team help me choose accessories to match my room?
Definitely. Our staff are happy to help with colour matching, styling advice and product suggestions. Bring a photo or fabric swatch and we’ll help you find accessories that tie your space together.
Are the same accessories available in every store?
All stores carry a good selection, but our Broughty Ferry store has the largest range. If you’re after something specific, we can arrange to have it delivered to your local branch or directly to your home.
Carpets FAQ
Can I buy carpets online from Gillies, or do I need to visit a store?
You can browse and purchase a selection of carpets online to get started, but our full range is available in-store. With over 300 carpet ranges to choose from, visiting one of our showrooms allows you to see, feel, and compare far more options with expert...
Do you offer a home measuring service for carpets?
Can I take carpet samples home before making a decision?
Yes, we offer the option to borrow carpet samples to view in your home. This allows you to see how the colour, texture, and style work with your lighting and decor before committing.
What types of carpets are available at Gillies?
We offer a wide range of carpets to suit all needs, from luxurious deep-pile styles for comfort, to durable 80/20 twist carpets designed for high-traffic areas. We also stock easy-clean, bleach-cleanable options ideal for family homes, alongside contemporary...
Are your carpets in stock, or do I need to wait for delivery?
At Gillies, we hold a selection of carpets in stock that may be available for quick collection. For many of our ranges, carpets are ordered to your requirements, and we’ll always provide a clear delivery timescale at the point of purchase. Our team will...
Rug FAQs
What types of rugs are available at Gillies?
We offer a wide range of rugs, from contemporary designs to more traditional styles, available in different materials and finishes. A larger selection can be viewed in-store, where you can compare options side by side. Whether you're looking for a hand...
What rug size should I choose for my room?
The right rug size depends on the room layout and how your furniture is positioned. Our showroom teams can help you choose a size that anchors the space properly, whatever room it is for, we will be able to help.
What rug pile should I choose?
The right pile depends on how the room is used. Deep or shaggy piles feel soft and luxurious underfoot, making them popular for bedrooms and living areas. Lower pile or flat-woven rugs are easier to maintain and better suited to busy spaces, dining areas...
Are rugs suitable for use on hard floors and carpet?
Rugs can be a great addition to hard floors, adding warmth and helping reduce noise. We can advise on suitable rug backings and underlay to improve stability and comfort.
How do I care for and maintain my rug?
Care varies depending on the rug’s material and construction, but regular vacuuming and prompt attention to spills will help keep it looking its best. Our team can provide specific care advice when you choose your rug.
All Sofas FAQs
How do I choose the right sofa size for my room?
Choosing the right sofa size depends on your room layout, access points, and how the space is used day to day. Measuring your room and considering walkways helps avoid overcrowding, and our showroom teams can help you assess scale before you buy.
What’s the difference between fabric and leather sofas?
Fabric sofas offer a softer feel and a wide range of colours and textures, while leather sofas are easy to wipe clean and age naturally over time. The right choice often comes down to lifestyle, comfort preference, and maintenance expectations.
What sofa styles work best for family living?
For busy homes, sofas with supportive cushions, durable upholstery, and easy-clean finishes are often the most practical. Options with removable cushions or higher backs can also improve comfort for everyday use.
How can I make sure my sofa will be comfortable long-term?
Comfort is influenced by seat depth, cushion filling, and back support. Sitting on different sofas in-store helps you compare how they feel and choose a design that offers lasting comfort, not just good looks.
How do I care for and maintain my sofa?
Regular plumping of cushions and light vacuuming helps keep your sofa looking its best. Care requirements vary by material, and our team can advise on cleaning and maintenance based on the upholstery you choose.
Beds FAQs
What bed sizes are available at Gillies?
We offer a range of different bed sizes including single, double, king, and super king, making it easy to find the right fit for your space and sleeping needs.
How do I choose the right bed size for my bedroom?
The right bed size depends on your room dimensions, who will be using the bed, and how much space you want around it. Our in-store specialists can help you choose a size that balances comfort and practicality.
What types of beds can I choose from?
At Gillies, you’ll find a variety of bed styles including bed frames, divan beds, guest beds, and sofa beds, available in a wide choice of designs, finishes, and fabrics.
What is a divan bed, and is it right for me?
A divan bed features a solid base, often with built-in storage drawers, making it a practical option for maximising space. Divans are popular for their support, versatility, and clean, understated look.
Can I view beds in-store before buying?
Yes, while a selection of beds is available online, visiting a Gillies showroom allows you to explore a wider range and get expert advice to help you find the bed that suits your home and lifestyle.