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Guardsman Protection Plan


If you want to protect your furniture or flooring, adding a protection plan will give you peace of mind when life’s inevitable accidents happen. We’ve put together some of the key features of a Guardsman Protection Plan, so that when accidents do happen, you’re covered…


What is a Protection Plan?

A Guardsman Protection Plan is a 5-year accidental damage policy covering you for some of the most common mishaps that can happen to your sofas, furniture, beds, or flooring. It is paid for by a one-off payment and there are no catches or hidden surprises!

Why do I need a Furniture Protection Plan?

A Guardsman Protection Plan is essentially a no-excess insurance policy.

If you've spilt a drinkon your lovely new sofa and the stain isn’t budging, or red wine has landed on your 3-year-old carpet; most people would start to think the worst! However, if you’ve taken out a Guardsman Protection Policy at the time of order, you can arrange a complimentary home visit, where professionals will try to rectify the problem. If they are not able, they’ll arrange replacement parts, a full replacement, or a reselection!

Guardsman offer complete peace of mind for you to fully enjoy your furniture and flooring, even when life’s little accidents happen.

How does it work?

Whether you accidentally stain your seat cushion, chip your table, rip the arm of your sofa, or mark your carpet, Guardsman have you covered for 5 years.

  • A one-off payment covering you for 5 years of protection against life’s little accidents, such as food or drink spills, and even accidental damage. There aren’t any excesses to pay or annual renewal costs.
  • When you have an accident, either login to the official Guardsman customer portal or call them using the telephone number on your plan certificate.
  • Wherever possible, the network of expert Guardsman repair technicians will always aim to repair the damage, or professionally clean any stain, on their first visit.
  • If the damage or stain can’t be repaired or cleaned, they’ll replace the damaged part, the specific item, or they’ll offer a cash settlement.
  • You can make a claim at any time throughout your plan. You can make as many claims as you need up to the indemnity value of your plan. (That’s the price you originally paid for your furniture or £15,000 (£25,000 for beds) whichever is the lowest).

So, what does it actually cover?

A lot, and certainly the most common causes of damage to your furnishings!

1. All forms of accidental staining, including:

  • Drink e.g. tea, coffee and wine
  •  Food e.g. curry and chocolate
  • Make-up
  • Bodily fluids
  •  Ink, adhesives and oil based stains
  • Paints, bleach and dye transfer e.g. from jeans (not as a result of a build-up)

2. Accidental damage, such as:

  • Tears and rips e.g. caused by keys
  • Burns e.g. caused by candles, cigarettes, etc.
  • Scuffs and scratches (to covering leather)
  • Pet scratches (not as a result of build-up)
  • Thread pulls

3. Recliner mechanism coverage includes:

  • Mechanism – failure, breaking or bending
  • Electrical – failure of control box, transformers and motor
  • Wires – breakages & cuts
  • Switches – breakage, jamming or failure

It is important to note that a Guardsman Protection Plan is not a substitute for regular care and cleaning. Guardsman will take care of the accidents, but the day-to-day care is down to you. As such, there are a few things which are not covered, including:

  1. General cleaning
  2. Wear and tear
  3. Odours
  4. Colour change
  5. Animal chewing and animal damage that has been allowed to accumulate
  6. Damage caused by perspiration
  7. Frame damage or softening of interiors and structural faults.
  8. Underlay and fittings costs (for floor coverings)

The above is not an exhaustive list, for this please refer to the full terms and conditions.

How do I buy a Guardsman Protection Plan?

Guardsman is most commonly purchased when placing your order, but can also be purchased at any point prior to delivery, i.e. during your waiting period from placing the order until your scheduled delivery date.

If you’d like to enquire about a Guardsman Protection Plan for your sofa, furniture, bed or carpeting, please contact us on 01382 477281.


How to I add Guardsman Protection Plan to my order?

You can add the Guardsman protection plan to your order at checkout or before delivery of your goods. Just ask your sales person at point of sale or, if you’re ordering online, give us a call on 01382 477281 or email us at and a member of our team will add it to your order for you.

How much does it cost?

Pricing varies per item – if your furniture hasn’t been delivered yet, get in touch with us and we may still be able to update your order to include a Protection Plan.

Do I need to pay any excess?

There are no excesses to pay! There are absolutely no hidden or surprise costs.

What happens if Guardsman can’t remove the stain?

If the Guardsman technician is unable to remove the stain, then Guardsman will detail additional options, which will include sourcing a replacement part, replacing the item, or a cash settlement.

What would happen if Guardsman aren’t able to get a replacement part?

If a repair isn’t possible, and Guardsman are unable to source new parts, then they will discuss a replacement item or reselection.

Can I renew my Furniture Protection Plan?

Our Furniture Protection Plans are for new furniture only. That means renewals aren’t available.

How long does it take once I’ve made a claim?

Once you’ve completed the claim process either in the Guardsman Portal or over the telephone, it can take up to 5 working days for Guardsman to assess your claim.