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Customer Services


With over 125 years of experience furnishing family homes, we take pride in our long-standing philosophy of providing excellent service and value for money. The fourth and fifth generation of the family still maintain this ethos in every aspect of day-to-day life at Gillies. That’s why we have a dedicated customer service team on hand to help with any aftersales advice or issues you may have.

If you have any queries please don’t hesitate to get in touch. You can find all the details you need to contact our service department below.

Customer Service Departments

Furniture – 01382 901130
Flooring – 01382 901150 or Freephone 0808 901 9436
All others – 01382 477281 (switchboard)

Monday – Friday: 9am – 5pm
Saturday – Sunday: Closed

If you prefer to email, please contact with your name, address, order number and a contact telephone number. Photographs of any concern could help speed up our response.

Damages & Faults

As a company, we try hard to eradicate any issues you may have with your goods, but acknowledge that from time-to-time not everything goes to plan. Should you believe that your furniture has any flaws or defects, please get in touch with our customer service team who will be happy to look into the situation for you. Our aftercare team can organise for one of our specialist technicians or approved specialists to visit your home to assess your concerns, with tools available to resolve common issues.

Returns & Replacements

If you’d like to find out about returning your goods then please get in touch with our team. Please note that terms and conditions apply in order to obtain a refund, and special-order goods cannot be returned unless faulty. See returns for more information.


For all delivery information please head to: delivery, where you will find all the information you need to organise, amend and prepare for your delivery.

The Retail Ombudsman

Gillies are a member of the Retail ADR (formerly The Retail Ombudsman), which is a Government approved alternative dispute resolution scheme. We follow ADR’s Code of Practice and Member Rules which means that we will be bound by their decision.

You are now able to refer your complaint to ADR free of charge via one of the following methods:


The Retail ADR

12 Walker Avenue

Stratford Office Village

Wolverton Mill

Milton Keynes

MK12 5TW


Telephone; 020 3540 8063