Gillies

Customer Services

Gillies was founded by James Gillies in 1895 with the philosophy of providing excellent service, innovation and value for money through the sale of quality goods. Over 120 years later, the 4th and 5th generation of the family still maintain this ethos in every aspect of day-to-day life at Gillies.

We try extremely hard to ensure we have a wide selection of products, at competitive prices, backed up with excellent customer service. We take great pride in making sure our showrooms are packed full of inspirational products and ideas, friendly staff and clear ticketing. More-over we are constantly updating, re-merchandising and re-fitting different parts of our stores so that we can continue to provide an enjoyable shopping experience.

We believe that the whole experience from browsing in store, selecting and purchasing your products, and delivery or fitting should keep true to our traditions. However, from time-to-time some things don’t go quite to plan. Whilst we try extremely hard to ensure your order is fulfilled without an issue, we do have dedicated customer service teams trained and ready to deal with any event which has not met the desired satisfaction level.

If you are having any problems you can find all the details you need to contact the relevant department below;

(Our delivery & customer service departments are open Monday to Friday 9am – 5pm)

To arrange a delivery:

Furniture – 01382 731462 (Inverness: 01463 251120)

Flooring – 01382 901150 or Freephone 0808 901 9436

All others – 01382 477281 (switchboard)

Customer Service Departments

Furniture – 01382 901130

Flooring – 01382 901150 or Freephone 0808 901 9436

All others – 01382 477281 (switchboard)

If you prefer to email, please contact sales@gillies.co.uk with your name, address, order number and a contact telephone number; this will be sent on to the relevant department where we will reply as soon as possible.

 

The Retail Ombudsman

As a responsible retailer and to provide our customers with added peace of mind in relation to our commitment to customer service we are a member of The Retail Ombudsman. The Retail Ombudsman is authorised by government to provide alternative dispute resolution services. The service is free for consumers to use and as a member we have pledged to their code of conduct, a statement which sets out best practice principles to ensure high standards in product and service. Ultimately the Retail Ombudsman aims to enhance customer satisfaction and provides reassuring peace of mind for the customer. The Retail Ombudsman is constantly raising the bar for the retail industry, and helps all those involved aim for an effective and efficient service which values honesty, openness and integrity. For more information you can visit their website www.theretailombudsman.org.uk, call 0203 1378268 or ask for a copy of an information leaflet from our customer service team.